Chatbot allow a seamless synergy which help to keep users intended. The Facebook Messenger bot is a prime example of how chatbots are engaging users in online chat.
How ChatBOT works?
Chatbots can help people shop, order food, entertain, provide help, advice, information, support and more, through a simple chat interface.
Trigger/Calling – It responds when query is triggered to it.
Command/Input– Once user provide Input based on text or audio based the chatbot understand the response and revert based on its scope
Logic/Processing -The chatbot will process information using various techniques like AI or machine learning after the query is submitted by the user.
Chatbot Response/Action-Its a dynamic process where chatbot performs specific goal or task based on user response.
🤖Build Incredible Chatbots🤖
Have you ever asked Siri or Alexa for a weather update in your area? A chatbot functions in much the same way as a human catering a help desk.
People are 10x more likely to sign on with a chatbot! So, what makes these little AI aspect so effective. Time to dive in !!
Right Platform: It matters a lot while building chatBot,Range of available platform are Facebook messenger,Slack,Telegram,Kik.Select your services based on your platform,List of available services are Api.ai,Wit.ai,Microsoft Frameworks.For developers few platforms could be of great help like ChatFuel,motion.ai
Identification of opportunities in AI: Range of available Bot solutions can be classified and explained in terms of automation and augmentation.Range of available Bot solutions can be classified and explained in terms of automation and augmentation
Automation: Overall productivity and performance can be enhanced with Automation tasks. Automated systems have an edge to make these decisions quickly, precisely and regularly
Augmentation: When few activities which can’t be conducted using automation, in that scenario augmentation can be helpful.Augmentation powered by NLP and AI, combines smart humans and smart machines to provide prominent result.
Goals of customer :What customer wants from a chatbot and what client wants the chatbot to do,identification of this is important
Design ChatBot Conversation:ChatBot conversation is broadly classified into Structured and Unstructured.Menus,choices are forms are structured based,while freestyle plain text is all is unstructured based.While designing the script the conversation topic should be placed closed to the purpose of ChatBot
Using Frameworks:Bot framework consists of predefined classes, functions, and utilities that a developer can use to build chatbots with ease and simplicity Slack,Facebook Messenger,Discord, Telegram and Kik are few frameworks which can help to build.
Best Chatbot Strategies
Ask yourself these questions before building ChatBOT
1.What is Goal of ChatBOT?Who is the Target Audience.?
2.What platform will best serve your user?
3.Will your ChatBOT be texted-based or video-based?
4.How are you going to manage ChatBoT once its live?
5.Do you have separate marketing budget to launch on Social media?
Its ability to automate personalized message and being able to outreach a broader audience supremely helps in fortifying the success of any business entity. They are contributing tangible results, distinguishing and segregating entities,products and services. Furthermore, the chatbots will soon become eminent partners in ensuring efficiency of operations.